CUSTOMER EXPERIENCE SPECIALIST (AUTOMOTIVE) (ROI)

Location: Daventry, Northamptonshire
Annual Salary - £26,691 plus annual performance bonus
Start Date: Monday 29th September 2025
Hybrid working 2 days onsite/3 days home
40 hpw on a weekly rotating shift pattern between Monday to Friday 8.00am to 6.00pm
Public and Bank Holidays will be in line with the ROI and not the UK.

• Further Education college or similar: A Levels/Higher/ONC or relevant experience.
• Experience, appreciation and/or passion for the Ford Brand or Passenger Vehicles
• Practiced experience in a Contact Centre or Customer Service role
• Knowledge of the automotive industry a plus
• Demonstrate a high level of trust and integrity.
• Excellent oral and written communication skills, with good command of grammar and punctuation.
• Excellent attention to detail and practices active listening skills.
• Strong customer service, interpersonal and relationship building skills
• Time management and ability to prioritise projects and customer needs
• Conflict resolution skills – listen to the customer
• Exercise good service and business judgment with end goal of customer satisfaction
• Ability to influence the opinion of others through verbal and/or written correspondence.
• Ability to adapt your style while maintaining a professional demeanor to provide the customer with a comfortable conversation.
• Be able to use technology for product resourcing to resolve customer issues.
• Working knowledge of MS Office, Email, Texting and Chat
• Ability to work with various systems, including use of multiple computer screens
• Ability to remain resilient and work calmly under pressure
• Displays professionalism in demeanor, language and appearance
• Must be able to interact with all levels of internal / external departments and contacts
• Must represent Percepta professionally with all customers, external organisations and contacts.