Customer Experience Specialist at Bath & Cabinet Experts

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Problem Solving, CRM Software, Empathy, Task Oriented, Positive Mindset

Industry

Construction

Description

At Bath & Cabinet Experts, we know exceptional customer service drives our success. The Customer Experience Specialist ensures a positive remodeling experience by supporting customers through scheduling, installation communication, and issue resolution. The ideal candidate brings strong communication skills, attention to detail, and a true passion for customer service. Job Duties & Responsibilities: Responsible for scheduling installation appointments while prioritizing customer needs in order to deliver on Bath & Cabinet Expert's promise to provide the best customer experience Respond timely and professionally to incoming customer inquiries via phone, email, or text ensuring that all issues are addressed and resolved to the customer's satisfaction Accurately log customer communication in the CRM system including appointment details, comments, and follow-up actions to keep the team informed and updated Provide simple and clear responses to customer questions and service requests Maintain knowledge of company products, services, and customer service policies Develop and maintain good rapport with customers Resolve problems and handle issues/complaints in a proactive and appropriate manner to ensure that the customer' experience remains positive and satisfactory Participate in trainings, team meetings, etc. and contribute to the team's continued growth and development Skills & Qualifications: High School diploma or equivalent required 2+ year of previous customer service experience preferred Excellent written and verbal communication skills Must have a customer centric mindset and the ability to consistently provide positive customer experiences Ability to interact with customers and other employees in a positive, friendly, and welcoming manner Must be task oriented and driven to meet or exceeds goals Ability to explain complex concepts in a clear, simple manner to customers Familiarity with customer-relationship management (CRM) software programs (preferred) Ability to use empathy while speaking with customers and maintain a calm and polite manner in stressful situations Benefits: Competitive base pay + bonus opportunities Health, dental, vision, and life insurance options 401(k) with 4% company match Paid holidays, time off, and your birthday off Ongoing training and professional development opportunities Career advancement in a growing company Employee discounts on home improvement services Supportive, team-oriented environment Bath & Cabinet Experts is a fast-growing home improvement company transforming residential bathrooms and kitchens with premium products, expert craftsmanship, and unmatched customer service. As the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky - and the team behind Cabinet Experts, our dedicated kitchen cabinet refacing division - we bring trusted national brands together with local expertise to deliver exceptional results. Why Bath Experts? Multi-year Top Workplace award winner Over 2,100 five-star reviews with a 4.9-star average rating More than $200,000 donated to local children’s hospitals and youth charities Built on a culture of integrity, innovation, and people-first values Committed to creating real growth opportunities for our team

Responsibilities

The Customer Experience Specialist is responsible for ensuring a positive remodeling experience by supporting customers through scheduling, installation communication, and issue resolution. This role involves responding to customer inquiries and maintaining accurate records in the CRM system.