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Customer Experience Specialist (Byo) at CELL INSURANCE GROUP

Bulawayo, Bulawayo Province, Zimbabwe -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Sales, Insurance Policies, Medical Aid Support, Inquiries Management, Relationship Management, Market Intelligence, Quality Assurance, Problem-Solving, Decision-Making, Client-Focus, Positive Attitude, Mathematical Aptitude, Flexibility, Confidentiality

Industry

Insurance

Description

Reporting to the Southern Customer Experience Officer, the main purpose of the job shall be to provide Sales and Customer Support services within the Group Customer service centres. Duties and Responsibilities: Servicing the Group Customers through Selling of Products and Services. Issuing Short Term Insurance Policies (Motor, Travel, Home, Licensing Services) Providing Medical Aid support services (Membership Services) General Inquiries Management Relationship Management & Customer Care. Market Intelligence Gathering (Brand, Products, Competitor Activity) Customer and Stakeholder interactions. Quality Assurance Qualifications: Degree in Insurance and Risk Management, Business studies, or equivalent. A marketing qualification will be an added advantage. 2 'A' Levels. The Ideal Candidate Must Have: At least 2 years' experience as a customer experience specialist, or a similar customer support role, with exposure to the insurance and medical aid environment. Experience in gathering and interpreting customer experience information. Knowledge of online customer engagement platforms and channels. Good problem-solving and decision-making skills. Strong client-focus. Positive attitude with willingness to learn. Mathematical aptitude. Flexible and adaptable, contributing to a positive team environment. Commitment to handling private and confidential information with a high degree of professionalism.

Responsibilities

The Customer Experience Specialist will provide sales and customer support services within the Group Customer service centres. This includes servicing customers through selling products, issuing insurance policies, and managing inquiries.