Customer Experience Specialist at CloserStill Media

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Organisational Skills, Attention to Detail, Client Success, Communication Skills, Team Collaboration, Problem Solving, Digital Platforms, Multitasking, Interpersonal Skills, Fluency in English, Fluency in Mandarin Chinese, Event Support, Data Management, CRM, Exhibitor Communications

Industry

Events Services

Description

WHO WE ARE: CloserStill Media run over 80 market leading business exhibitions in the learning, healthcare, technology, and veterinary sectors, with events in Asia, UK, Europe and USA. Our portfolio includes some of the fastest growing, and often award-winning events including the Singapore Vet Show, Big Data & AI World, Cloud & AI Infrastructure, Cyber Security World, Data Centre World, eCommerce Expo, Learning Technologies and DevLearn. We are the envy of the events sector with over 60 major industry awards including The Sunday Times Top 100 Best Companies to work for three years in a row in 2018, 2019 and 2020! We have exciting growth plans over the next two to three years and are looking for ambitious and motivated people to join our award-winning teams. WHO WE ARE LOOKING FOR: The Singapore Office of CloserStill Media (CSM) is seeking a proactive and customer-focused professional to serve as the primary liaison for our customers following contract confirmation. In this role, you will coordinate customer needs across Marketing, Operations, and Finance teams, ensuring a seamless experience throughout their engagement with our events. This position requires excellent organisational skills, attention to detail and a strong commitment to client success and engagement. If you are passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we would love to hear from you! THE ROLE: Serve as the main point of contact for customers. Positively influence the customer journey by delivering a consistent and effortless experience to clients from point of sale through to post-event communications. Responsible for onboarding customers to our digital platforms, monitoring their activity and progress, whilst ensuring they meet all key deadlines and requirements. Manage the onboarding of sponsors and exhibitors, verifying data accuracy across CRM and digital platforms while tracking and reporting key metrics. Develop and manage exhibitor communications via a multi-channel approach including EDMs, event app, WhatsApp and WeChat. Oversee the shared inbox, handling enquiries efficiently, ensuring all actions are tracked for full team visibility. Create a variety of templates for various exhibitor educational resources, including documents, videos, and webinars. Oversee the VIP Nomination Programme, including the review of submissions, communications, and coordination with internal teams. Deliver 1:1 client support through calls, ensuring a positive and professional experience. Manage and securely share data in compliance with GDPR and PDPA guidelines, ensuring accuracy and diligence. Collaborate effectively with colleagues to deliver projects and proactively assist with outstanding tasks. Support exhibitors during live and virtual events to ensure a successful event experience. ABOUT YOU: 1-2 years in a corporate customer-facing role with administrative experience. Fluency in English and Mandarin Chinese (professional written and spoken skills). Strong organisational skills with the ability to multitask and manage multiple customer requests efficiently. Excellent interpersonal and communication skills, with a customer-focused mindset. Strong team player with the ability to work collaboratively with cross-functional teams. Comfortable to work in a fast-paced environment and handle multiple tasks simultaneously. Detail-oriented with a problem-solving attitude. Demonstrated desire for continuous learning and improvement. Willing to adopt new digital platforms. DESIRED SKILLS: BA/BS. Experience working in large-scale events & exhibitions either B2B or B2C. DIVERSITY AND INCLUSION: CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation. We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status. WORK LOCATION: This role is based in Singapore. PERSONAL DATA CONSENT: The information you provide in your job application will be used and processed by or on behalf of CSM for purposes related to your registration of interest in current or future employment with CSM and for the processing of your application for employment. We will collect and use the personal data that you have supplied to facilitate the processing of your application for employment purposes. We will use personal information such as telephone number and/or email address to contact you on job opportunities. Please note that the information you provide may be used by a third party to enable us to process your application. These third parties may be located outside of Singapore to carry out some of the processing and administrative functions for CSM and would be under duty of care to maintain the appropriate levels or security and confidentiality and only use the information as instructed by CSM. The personal data held by CSM relating to the applicants will be kept strictly confidential. CSM may collect information through other sources for processing and evaluating your application for employment. If your application is successful, the information will be used in the administration of your employment. CSM may provide and/or transfer such data, whether in Singapore or outside of Singapore, to (i) any other departments within CSM or if necessary, with Government agencies; (ii) any third party service provider who provides administrative, data processing, computer or other services to CSM. As part of assessing your suitability to work with CSM, we may use your information to conduct reference checks in accordance with CSM's HR Policy. If your application is unsuccessful, CSM may retain and use the information to deal with any matter which may arise in connection with your application, for purposes of contacting you in connection with ongoing recruitment opportunities, as well as for data analysis and business purposes. If you do not wish to be considered for positions in CSM other than that you have applied for, please write in to hr@closerstillmedia.com. By submitting this job application, you consent and agree to your data being used in conjunction with the recruitment and employment purposes at CSM. In order to maximise your opportunities to work with CSM, you are encouraged to keep the information provided to us up to date at all times. You are responsible for ensuring that the personal data is correct and true. You also have the option to withdraw your consent anytime.

Responsibilities

Serve as the main point of contact for customers and positively influence the customer journey by delivering a consistent experience. Manage onboarding processes for customers, sponsors, and exhibitors while ensuring effective communication and support during events.