Customer Experience Specialist (CXS) at Barron Heating & Air Conditioning Inc.

Ferndale, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

23.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Critical Thinking, Organizational Skills, Interpersonal Skills, Active Listening, Time Management, Team Collaboration, Problem Solving, Attention to Detail, Phone Etiquette, Professionalism, Relationship Building, Fast-Paced Environment, Solutions-Oriented Approach

Industry

Utilities

Description

Description At Barron Heating AC Electrical & Plumbing we are committed to Improving Lives™. As a Customer Experience Specialist (CXS), you will help us live out our Vision & Mission and meet our growth-oriented goals as the premier heating, cooling, electrical, and plumbing service provider in Northwest Washington. At Barron, our Customer Experience Specialist (CXS) will: Serve as the first point of contact for customers, answering inbound calls promptly and responding to voicemails, chats, and other messages in a timely manner Schedule and book HVAC, electrical, and plumbing service calls effectively and efficiently, ensuring the best experience for both customers and technicians Build relationship-focused conversations around customers’ whole-home needs, promoting life-long customer relationships Use critical thinking to develop creative solutions for both customers and technicians Support team members while consistently delivering world-class customer service Demonstrate strong phone etiquette, interpersonal communication, and active listening skills Maintain a calm, professional, and courteous demeanor in all customer interactions Manage time effectively and consistently meet deadlines Keep a neat, clean and organized work area Attend all Company-wide and departmental meetings Collaborate and build strong working relationships across all departments Exhibit a “Team Barron” attitude Share Barron’s Vision & Mission of Improving Lives™ An outstanding Customer Experience Specialist (CXS) will have the following natural strengths & talents: Exceptional customer service skills with a proactive, solutions-oriented approach Excellent interpersonal and communication skills, especially over the phone Ability to thrive in a fast-paced environment Strong organizational skills with keen attention to detail Team player who collaborates effectively with all team members and contributes to a positive team culture Compensation: Full-Time $20.00-$23.00 per hour; DOE Experience & Qualifications: A minimum of 1-2 years of customer service experience or in a similar customer-facing role (required) Pre-employment Drug Screening High School Diploma or GED Must be at least 18 years of age Legally eligible to work in the United States Barron Provides: 100% employer paid medical, dental & vision plans for employee Eligible dependents may be covered through pre-tax payroll deduction Paid holidays and vacation 401k matching program Employee discounts on services Company sponsored events and team building Barron Apparel/Uniforms A culture of collaboration, sharing of knowledge and respect for one another When applying please upload: Resume Cover Letter and include: Which of our 5 Core Values resonates with you most, and why Why you believe you are the best candidate to join the Barron Team During the Hiring Process, our Team will: (Please anticipate the process to take approximately 3-4 weeks) Review application materials and select qualified candidates Schedule an in-person interview with the Hiring Manager and a member of our People Operations & Culture team for candidates moving forward Contact 2-3 professional references provided by the candidate following a successful in-person interview Extend an offer of employment to the selected future Barron Team member

Responsibilities

The Customer Experience Specialist (CXS) serves as the first point of contact for customers, answering calls and scheduling service calls efficiently. They build relationships with customers and support team members while delivering world-class customer service.