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Customer Experience Specialist (Dutch) at David Kennedy Recruitment

Valencia, Valencian Community, Spain -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Proficiency, Customer Support, Problem Solving, Communication, Dispute Mediation, Troubleshooting, Fintech Knowledge

Industry

Staffing and Recruiting

Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia. Position: Customer Experience Specialist Location: Valencia, Spain Work model: on-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide customer support via phone, email, and chat for users of the fintech platform Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions Mediate disputes between customers and partner webshops to ensure positive customer outcomes Troubleshoot customer issues and contribute to process improvements and operational efficiency Support achievement of team KPIs including customer satisfaction, response times, and handling times Identify recurring customer feedback patterns and communicate insights to internal stakeholders Collaborate with colleagues to improve customer experience and optimise business processes Stay up to date with internal policies, fintech processes, and industry regulations Deliver high-quality customer experience within a fast-paced international fintech environment. REQUIREMENTS: Native/fluent in Dutch with good command in English Previous customer service or customer-facing experience preferred Strong communication and problem-solving abilities Proactive, solution-oriented, and customer-focused mindset Interest in fintech and digital financial services Ability to think independently and find practical customer solutions Technical or finance-related background considered an advantage Comfortable working in dynamic scale-up environment. BENEFITS: Competitive renumeration package Health insurance Free lunch Spanish lessons Bootcamp twice a week Drinks every Friday Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential And much more!!!

Responsibilities

Provide multi-channel customer support for a fintech platform, handling payment inquiries and account issues. Mediate disputes between customers and partners while contributing to process improvements and team KPIs.