Customer Experience Specialist (German Speaker) at DigiCert Inc

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, German, English, Detail Orientation, Self-Motivation, Communication Skills, Microsoft Office, Validation Process, Data Analysis, Research Skills, Problem Solving, Database Management, Team Coordination, Customer Engagement, Technical Documentation, Trend Analysis

Industry

Computer and Network Security

Description

Who we are We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world. Job summary We are in the market for a Customer Experience Specialist with professional working proficiency in German to join our team in Cape Town. As Customer Experience Specialist (German Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria. What you will do Review incoming application forms, validate and submit to DigiCert's technical department Engage with external customers and internal stakeholders via phone, live chat, video calls and email Research customer organizations and verify contact details online Identify, document and alert managers of customer-call trends Execute DigiCert's validation process according to our internal documentation Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems Coordinate the implementation or scheduling of validation testing with affected departments and team members Learn product features and gather customer requirements to confer with management Determine validation objectives and standards with internal managers Create, populate, or maintain databases for tracking validation activities, test results, or validated systems Process incoming and outgoing mail What you will have Professional working proficiency in German & English (essential) 1+ years’ experience in a customer service or similar role Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently Excellent written and verbal communication skills Tool experience: Microsoft Office and other software applications Nice to have Tertiary qualification (advantageous) Proven track-record in evaluating and mitigating risk Benefits Provident Fund Medical Aid + Gap Cover Employee Assistance Program Gym Reimbursement Life Insurance Disability Insurance #LI-FP1 __PRESENT

Responsibilities

The Customer Experience Specialist will engage with customers and internal stakeholders through various communication channels and execute DigiCert's validation process. They will analyze validation test-data to ensure systems meet validation criteria and coordinate testing with relevant departments.