Customer Experience Specialist

at  Inchcape

• Are you passionate about delivering exceptional service and closing the sale?
• Do you love cars and want to be part of a dynamic, innovative team? Look no further
• Join the team at Subaru Mentone
  As an experienced Customer Experience Specialist in Automotive Sales, you’ll be the go-to person for our customers, guiding them through every step of the sales journey. Whether in-store or online, you’ll ensure they have a seamless, flexible buying experience.

KEY RESPONSIBILITIES:

• Product Knowledge: Be the expert. Showcase the unique features and benefits of our vehicles with confidence.
• Customer Engagement: Build lasting relationships by truly understanding customer needs and offering tailored solutions.
• Sales & Process Management: Handle everything from introductions and test drives to trade-ins, paperwork, and post-delivery follow-ups.
• Tech-Savvy Approach: Use digital platforms like Salesforce to ensure accurate customer data and smooth transactions and sales activity.
• Collaboration: You’ll collaborate across teams to offer customers a seamless, flexible buying experience, whether in-store or online.

YOU’LL THRIVE IN THIS ROLE IF YOU:

• Have a strong desire to achieve, with proven sales experience in customer-facing roles.
• Excel in a fast-paced environment, love multitasking, and are excited about automotive sales.
• Are passionate about delivering a top-tier customer experience every time.
• Are enthusiastic about the automotive industry and excited about the products we sell.
• Have excellent communication skills and are confident using MS Office and digital tools.
• Are available to work Saturdays, with a weekday off in lieu.
• Hold a valid driver’s licence.