Customer Experience Specialist at ISENTIA BRANDTOLOGY PTE LTD

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, SLA Management, Content Investigation, CRM Management, Data Integrity, Problem Solving, English Communication, Task Prioritization, Office Applications

Industry

Public Relations and Communications Services

Description

About the Role Are you a tech-savvy customer service professional with a sharp eye for detail and a passion for helping teams succeed? We are looking for a Customer Experience Specialist to join our global Customer Success Team. In this role, your primary focus will be providing critical administrative and technical support to our UK-based Customer Success managers and clients. You will be the engine room behind our client satisfaction, ensuring data integrity, resolving content issues, and helping us deliver a best-in-class service experience. What You’ll Do (Key Responsibilities) Support Client-Facing Teams & SLA Management: Provide prompt, accurate responses to internal support tickets. Prioritize and manage tasks efficiently to meet designated SLAs and ensure consistent, high-quality service. Content & Issue Investigation: Deep dive into service and content delivery issues. This includes identifying and processing irrelevant or missed content and logging external delivery issues with third-party providers. Drive Client Retention & Satisfaction: Proactively identify service gaps, suggest process improvements, and ensure our front-line teams have all the information they need to effectively support clients. You will also assist with client service reviews. CRM & Data Integrity: Maintain accurate data entry and reporting within our core systems, including Vuelio and Intercom, to ensure total data integrity. What We’re Looking For The Essentials: Experience: Minimum of 1 year in a dedicated Customer Service or Admin Support role. Education: Tertiary qualification. Communication: Excellent written and verbal English communication skills (you'll be supporting a UK market). Tech Skills: Highly proficient in standard office applications. Experience with CRMs is highly desirable. Desirable Qualities: Strong problem-solving skills and close attention to detail. Ability to prioritize tasks effectively under pressure and meet deadlines. An enthusiastic, self-managed approach with a strong sense of personal responsibility. A genuine interest in news and current affairs.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Provide administrative and technical support to UK-based Customer Success managers and clients to ensure high service quality. Responsibilities include managing support tickets, investigating content issues, and maintaining data integrity within CRM systems.