Customer Experience Specialist at MANUAL

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

23000.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Empathy, Organizational Skills, Communication, Problem Solving, Feedback Reception, Healthcare Interest, Process Improvement, Collaboration, Adaptability, Innovation, Time Management, Tech Startup Experience, Remote Work, Patient Advocacy, Service Excellence

Industry

Hospitals and Health Care

Description

This is a rare opportunity to be one of the first members of a new Customer Experience Specialist team. We’re offering a new type of experience for our patients and you’ll play an exciting role in helping us build our patient experience tools and processes from scratch. You'll be a key hire that is crucial to the success of Voy and the Patient Experience Team over the coming months and beyond. Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company. You’re someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos. You have a passion for solving real patient problems as well as design and innovation. What you'll be doing Helping solve our patient problems with world class service when they get in touch Being the voice of Voy and working with patients to help guide them through their journey. Working closely with various teams to make sure we’re unblocking any potential barriers patients may face Creating and improving processes that allow us to help patients in the most effective way possible What we need from you You're good at explaining things to people and you are thoughtful and empathetic in all of your interactions You have some experience working in a customer support role within a scaling tech startup environment. Bonus points for a healthtech company. You see feedback as a gift, and constantly look for ways to improve your work and grow as a person You're super organised, live by your calendar and know how to develop processes to make sure you never miss a beat! You have excellent written and verbal skills in English You have a "roll up your sleeves" mentality where you're willing to learn and jump into unknown situations You are excited about healthcare and what we're building at Voy As this is a remote based role, where you will have specific shifts and times you must be available, you’ll need consistent access to internet and power, so you can work uninterrupted Working patterns Our Customer Experience team works on a rotating shift pattern to support our customers throughout the day, including weekends. Shifts can start as early as 9:00am and may finish as late as 11:00pm. How you operate Think big - you're inspired by frighteningly ambitious solutions to big patient problems, you approach them from first principles and you have the determination to clear hurdles to get there. Move fast - you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand people's needs and help them find a solution. Make it better - you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients. What we offer Salary of up to R23,000 p.m. depending on experience Fully remote role Meaningful growth opportunities as the company scales

Responsibilities

The Customer Experience Specialist will help solve patient problems with world-class service and act as the voice of the company, guiding patients through their journey. They will work closely with various teams to unblock barriers and improve processes for effective patient assistance.