Customer Experience Specialist at Paradise Solutions

San Salvador, Cusco, Peru -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

800.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advanced English, Customer Service, Communication, Teamwork, Self-Motivation, Problem Solving, Travel Planning, Reservation Confirmation, Positive Attitude, Adaptability

Industry

Travel Arrangements

Description

Got English? Love to Talk about Travel Adventures? Team-Oriented & Social? Our Customer Experience Team may be perfect for you! ➡️ APPLY NOW If you love the idea of helping happy customers plan their dream adventures, and are looking for something more than just a job - a fun family environment, a career path, and a job that you look forward to every day and want to stay at for the long term, you may have found your home in Paradise! Come feel the Paradise difference. What Would You Do? Receive incoming contacts from customers via phone, chat, email, WhatsApp and social media. Match guests with their perfect vacation adventures and make their dreams come true. Assist customers with questions and recommendations about our travel adventures. Work with our travel partners to confirm reservations and notify guests of the details. ➡️ APPLY NOW You have Advanced English, spoken and written. You bring a positive attitude and positive energy, love to laugh, and thrive in a team focused environment. You are a people person, self-motivated, team-oriented, and have a drive to be the best you can be. A passion for travel and a spirit of adventure. You love to make dreams come true. ➡️ APPLY NOW A fast-paced, fun and flexible working environment with enthusiastic team members. Engage happy and excited customers every day, helping them to live their dreams. Higher starting salary than call centers with uncapped monthly performance bonus. Work-Life balance with 40-hour work weeks, 12+ Days of Paid Time off, and flexibility. Top-Tier Benefits Including Fully Paid Private Medical Insurance and more. Educational Support Program and Flexible Schedules to Accommodate your Needs. Team-building activities including travel, adventures, and fun local celebrations. Free Parking, On-Site Cafeteria, Travel Benefits, Life Insurance, Local Discounts, Careers. Conveniently located in Santa Elena, the nicest and safest area of San Salvador. ➡️ APPLY NOW More Information About Paradise! Q: What level of English do you require? A: Advanced English. Q: Are you a call center? A: No. Like all e-commerce companies, we have a contact center as part of our operation, where we make our customers' vacation dreams come true. We service our customers by phone, chat, email, WhatsApp and social media. We are NOT an outsource or third-party like a call center - we sell only our own products and services and service to our own customers. Q: What is the Salary of the position? A: Starting salary is $800.00 per month, plus uncapped performance bonus (typically 15% to 25% of salary with good performance but top performers can take it higher). Salary increases with tenure and performance, up to $1100/mo. Advancement opportunities take it higher. We typically pay above market for all our positions. Q: Do you offer Growth Opportunities? A: Yes. Customer Experience is a great place to become an expert in our products and services while working toward a career pathway in Paradise. We have a variety of other positions within the company, both within Customer Experience, such as Leads, Supervisors, VIP Groups Sales, Management, Training and Quality Assurance, and other positions such as Digital Marketing, Social Media, Design, Social Experience, B2B Sales and Product Development, Human Resources and Administration. Many of these are filled with team members that started in Customer Experience and once they became experts at our products, they were able to transfer these skills and knowledge to different positions in the company. If you are on a degree path or already have one, it's a great way to get your foot in the door and launch your new career. Q: What is Customer Experience at Paradise? A: Our Customer Experience Team Members take contacts from our customers who have found adventures on our websites they will like to buy. We help them to answer their questions, match them to the perfect adventures for them, and help them to create unforgettable vacation memories. We issue their tickets and then support them if they have questions or concerns after they book. Unlike most call center accounts, our customers are happy and excited for their vacations, already want what we have, and we need to bring them positive vibes and help them to make their dreams come true. Q: Is this position remote? A: No. We are seeking team-oriented, fun and passionate team members who want to thrive, learn and grow in a team environment. Our culture is important to us at Paradise, this isn't just a job, it's a family. Q: Where are you Located? A: We are conveniently located in Santa Elena, the nicest and safest area of San Salvador. --------------------------------------------------------------------------------------------------------------- See us on the web at https://www.paradisesolutions.com Facebook: https://www.facebook.com/paradisesolutions/ Instagram: https://www.instagram.com/paradisesolutions/ LinkedIn: https://www.linkedin.com/company/paradise-solutions-el-salvador TikTok: https://www.tiktok.com/@paradisesolutions ➡️ APPLY NOW

Responsibilities

The role involves receiving customer contacts via phone, chat, email, WhatsApp, and social media to assist them with questions and recommendations about travel adventures. Responsibilities also include matching guests with their perfect vacation adventures and coordinating with travel partners to confirm reservations.