Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.
Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia’s top five eComm companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.
Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.

ROLE LOCATION

The Customer Experience team are highly autonomous and empowered to do their best work remotely - so you will be working from your home office. You should have a good home office set-up and a reliable internet connection.
The Pet Circle Customer Experience team in Australia operates on a rotating roster, Monday - Friday 7am - 7pm.

WHAT YOU’LL BE DOING

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• Deliver best in class customer service in a high-volume and complex, contact centre environment. You will be predominantly live chat and email based. You will be handling customer requests ranging from delivery enquiries to product recommendations.

• Handle all customer queries with the goal of providing an efficient, effective resolution while delighting our customers, going above and beyond to build loyalty and advocacy
• Deliver on all team and individual KPIs, balancing productivity targets and customer satisfaction metrics (CSat, NPS, Customer Lifetime Value and Retention Rates)
• Be open and receptive to feedback and coaching as we pride ourselves on living our continuous improvement mindset
• Positively contribute to our passionate, pet-loving, customer-oriented, and results-driven team!