POSITION SUMMARY

RE/MAX is seeking a detail-oriented and data-driven Customer Experience Specialist to play a key role in improving the overall customer experience for our agents, franchisees, and customers. The CX Specialist will support high-impact initiatives that span CX Innovations, operational improvements, social media engagement, and competitive intelligence.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business Administration, Data Analytics, Marketing, Customer Experience, or a related field.
• Experience in process design, development and improvement.
• Experience working with survey tools (e.g., Qualtrics, SurveyMonkey) and CX frameworks like NPS, CSAT, or CES.

SKILLS & COMPETENCIES

• Strong analytical and problem-solving skills with a focus on translating data into actionable insights.
• Familiarity with CRM tools like Salesforce or Zendesk.
• Excellent communication skills, both written and verbal, to present data insights effectively to stakeholders.
• Strong organizational skills and ability to manage multiple projects simultaneously.