Start Date
Immediate
Expiry Date
20 Dec, 26
Salary
25000.0
Posted On
21 Sep, 26
Experience
5 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Consumer Services
Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets.
Job description
* As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
* Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
* Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
* Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.
* As a Customer Experience Specialist, you'll be responsible handling high volumes of calls throughout the day (150+ calls).
Skills we need
* Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
* Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
* Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
* Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
How To Apply:
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Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets.
Job description
* As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
* Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
* Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
* Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.
* As a Customer Experience Specialist, you'll be responsible handling high volumes of calls throughout the day (150+ calls).
Skills we need
* Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
* Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
* Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
* Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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