Our Customer Service team is growing and we are seeking a new Customer Service Specialist to deliver exceptional support to our customers.
This is a full-time, permanent opportunity based at our modern Petersfield head office.

• Communicating with customers via telephone and email to process new orders, providing lead times and delivery information
• Updating customers on outstanding orders
• Proactively contact customers regarding product shortages and confidently offering alternatives
• Liaising with other departments, including distribution, to ensure orders are correctly processed
• Managing your own customer accounts and attending internal service meetings
• Communicate lead times on back orders to customers and/or Account Managers
• Maintain accurate CRM records and online catalogues, working closely with the sale team to ensure opportunities are captured and handed over for follow-u