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Customer Experience Specialist at Southern National Roofing

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

200000.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Presentation, Motivation, Coaching, Tech-Savvy, CRM Software, Roof Inspections, Consultation, Decision Making, Team Meetings, Training, Reliability, Professionalism, Home Improvement

Industry

Construction

Description

Earn $125,000 - $200,000 per year - No Cold Calling. About Us We’re one of the top 2% roofing companies in the U.S., operating across multiple states. We help homeowners protect and improve their homes — with honesty, quality, and unmatched customer experience. We’re expanding fast and looking for driven Customer Experience Specialists who are confident, professional, and motivated to succeed. What You’ll Do Meet with homeowners for pre-scheduled, confirmed appointments (no cold calls) Guide customers through roof inspections, options, and pricing Help homeowners make informed, confident decisions Deliver 5–10 in-home consultations per week Deliver outstanding customer service from start to finish Attend team meetings and ongoing training Compensation $125,000–$200,000+ per year (base draw + uncapped commission + bonuses) Average monthly earnings: $10,000–$18,000 Weekly pay structure Paid training included Schedule Monday–Friday: Appointments at 1pm & 6pm and occasionally 10am as well Saturday: 10am and 2pm appointments Sales meetings: Ongoing daily Field-based role (drive 30 - 90 mins to confirmed appointments) 3+ years of outside sales or customer-facing experience Strong communication & presentation skills Reliable vehicle and valid driver’s license Coachable, confident, and highly motivated personality Tech-savvy (comfortable using tablets or CRM software) iPad required (purchase through us is available)

Responsibilities

Meet with homeowners for pre-scheduled appointments and guide them through roof inspections and pricing options. Deliver outstanding customer service and conduct 5-10 in-home consultations per week.