Customer Experience Specialist at TESTEQUITY HISCO GROUP

Moorpark, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

25.0

Posted On

12 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Support, Account Management, Web Chat, Data Entry, Microsoft Office, ERP Systems, Verbal Communication, Written Communication, Attention To Detail

Industry

Wholesale

Description

Job DetailsJob Location: CA Moorpark - Moorpark, CA 93021Position Type: Full TimeSalary Range: $23.00 - $25.00 HourlySummary/Purpose of the Position: The Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required. Essential Duties, Functions and/or Responsibilities: Handle incoming phone calls from our 800 numbers Assist customers with placing orders and providing quotes over the phone Assist in managing our shared customer support inbox by responding to customer inquiries Perform general account management to our smaller, unassigned accounts Provide order status to customers via phone or email Provide assistance to our customers via web chat Respond appropriately to customer requests for information Indirectly responsible for product quality Perform other duties, and tasks as assigned QualificationsEducation and/or Work Experience Requirements: High School Diploma or GED required AA in business is preferred 3+ years of sales related customer service tasks and responsibilities is required Excellent communication both verbally and in writing Attention to detail Microsoft Office skills and knowledge (data entry) Prior experience utilizing an ERP system Physical Requirements: Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas. TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Responsibilities

The specialist handles incoming customer inquiries via phone, email, and web chat to provide quotes and order status. They are also responsible for general account management for smaller, unassigned accounts.