Customer Experience Specialist - Vietnamese Speaking (Based in Bangkok with at Agoda

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Customer Service, Vietnamese, English, Problem Solving, Adaptability, Communication, Listening Skills, Critical Thinking, Attention To Detail, Typing Speed, Teamwork, Integrity, Confidentiality, Hotel Support, Flight Support, Live Chat Support

Industry

Software Development

Description

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: A Customer Experience Specialist is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer and providing an individualized solution that suits their needs. For you to be successful, he or she should enjoy the challenge of problem solving and welcome the opportunity to find solutions in collaboration with our business partners. You must have a strong ability to adapt to change, embrace ambiguity and contribute to an environment of shared learning and feedback. *** This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided. In this Role, you'll get to: Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat) Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills Understand and deliver business strategies and improve customer services through the execution of self-service Accountable for meeting individual (KPIs) and team goals Continuously identify work process improvements and communicate to Team Leaders and (or) Manager What you'll Need to Succeed: MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese Immaculate telephone manners and communication skills. Excellent listening skills, critical-thinker with attention to detail. Minimum typing speed of 35 words per minute. Willing to work on rotating shifts including weekends and public holidays Ability to work in both a team environment and autonomously. Demonstrate high degree of integrity and confidentiality Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa It's Great if you have: English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test #CUST #2 #Bangkok #HCMC #hanoi #Hanoi #Haiphong #QuangNinh #BacNinh #DaNang #Hue #NhaTrang #DaLat #HoChiMinhCity #CanTho #VungTau #BienHoa #BinhDuong #DongNai #HaiDuong #ThaiNguyen #VinhPhuc Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Responsibilities

The specialist will deliver excellent customer service by managing customer needs via phone, email, and live chat across various Agoda products like Hotels and Flights. They are accountable for meeting individual KPIs and team goals while continuously identifying work process improvements.