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Customer Experience Specialist with German - hybrid at Honeywell

Katowice, Silesian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Order-To-Cash, Order Management, CRM, SAP, MS Excel, MS Word, MS Outlook, MS PowerPoint, English Fluency, German Fluency

Industry

Automation Machinery Manufacturing

Description

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together. The Customer Experience Specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience. This is a hybrid role (3 days from the office + 2 days from home). Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

The specialist manages commercial and operational activities within the Order-To-Cash process, including order validation, booking, and change management. They serve as the primary contact for assigned accounts to ensure a seamless end-to-end customer experience.