Customer Experience Specialist at Ziehler Lawn Care

Washington Township, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Active Listening, Problem Solving, Multi-tasking, Organization, Computer Skills, Team Collaboration

Industry

Consumer Services

Description

Description Location: Centerville, OH (On-site) Schedule: Mon-Fri 8 AM to 5 PM, with some flexibility during higher volume season Join a Team That’s Growing! Ziehler Lawn Care is expanding and looking for a motivated Customer Experience Specialist to be a friendly, knowledgeable point of contact for our customers. In this role, you’ll support customers through phone and email, take ownership of questions and concerns and ensure every interaction delivers our Unmatched Customer Experience. Since 1999, Ziehler Lawn Care has helped homeowners in Dayton, Cincinnati and Columbus enjoy healthy, vibrant outdoor spaces with services like fertilization, weed control, pest prevention and aeration & seeding - guided by our Core Purpose: Make Life More Enjoyable. We’re Not Just Growing, We’re Winning! We’re recognized for our people-focused culture: Lawn & Landscape Magazine Best Place to Work – 2024 & 2025 Dayton Business Journal Best Place to Work – 2024 & 2025 Cincinnati Business Courier Best Place to Work – 2025 What We Offer: Consistent daytime schedule Full benefits package: Medical, Dental, Vision Paid Time Off, Paid Parental Leave, and Paid Volunteer Time Off Winter Break Closure – substantial time off at the end of the year Retirement planning with company match Ongoing training and collaboration Employee incentives, commission and discounts Professional development opportunities A goal-oriented, fun and supportive atmosphere Team-building events Why Ziehler? We prioritize people, passion, and purpose! We have a solid foundation of growth (24% average annual growth since 2016!), quality customer service, and exceptional culture. What You’ll Do As the Customer Experience Representative, you’ll play a vital role in supporting our customers and our teams: Deliver the Unmatched Customer Experience through friendly, professional and solution-focused interactions Serve as a primary contact for customers via phone and email Use active listening and thoughtful questions to understand customer needs Take ownership of customer inquiries, concerns and complaints, ensuring timely resolution or escalation Maintain accurate customer records and document interactions within customer accounts Process payments and assist with account-related administrative tasks Make outbound calls to confirm scheduling, check customer satisfaction and collect past-due balances when needed Support the sales team by preparing standard proposals and assisting with service recommendations Collaborate daily with Lawn Care Specialists, Sales Specialists and other team members to ensure seamless service Requirements What You Need Prior experience in fast-paced customer service High school diploma or equivalent Excellent verbal and written communication skills with strong active listening abilities Basic computer skills with the ability to multi-task and stay organized across phone calls, software systems, and dual monitors in a fast-paced environment Ability to maintain a positive demeanor at all times Must be 18 years or older and able to pass a background check Physical Requirements & Working Conditions Work on-site in Centerville, OH Adaptable to occasional extended hours as business needs require Prolonged periods of sitting at a desk and working on a computer and multi-line telephone system

Responsibilities

The Customer Experience Specialist will support customers through phone and email, ensuring timely resolution of inquiries and maintaining accurate customer records. They will also collaborate with team members to provide seamless service and assist with sales-related tasks.