REQUIRED SKILLS AND QUALIFICATIONS:

• Victorian Working with Childrens check
• First Aid Certificate
• CPR Certificate

ABOUT THE ROLE:

As a Customer Experience Supervisor at the State Netball & Hockey Centre, you will be leading our customer experience team to help deliver expectational customer experiences. In this position you will lead by example and set the standards for everyone you work with. You will bring enthusiasm and a can-do attitude to every shifts. A key component of the role is coaching and mentoring the team, helping them to develop the new skills and demonstrate the behaviours that create amazing customer experiences.

AS A CUSTOMER EXPERIENCE SUPERVISOR, YOU WILL BE RESPONSIBLE FOR:

• Delivering outstanding service to all our patrons
• Ensuring that the Customer Experience team have accurate information relating to daily occurrences within the venue that will impact patrons and members
• Dealing with difficult customers, resolve customer complaints and escalate where required
• Organising rosters and shift coverage as required
• Assisting Customer Experience Manager with projects and administration
• Provide regular coaching and training to staff
• Assisting with new staff inductions
• Ensuring staff behaviors & standards are always met
• Completing any ad hoc duties as required