Experience in customer service, customer experience, sales support or a similar fast-paced environment.

·        Previous experience leading, coaching or mentoring a team.

·        Strong communication skills and a confident, positive leadership style.

·        Ability to manage customer escalations calmly and professionally.

·        Strong organisation, prioritisation and problem-solving skills.

·        Comfortable using service metrics and performance data to drive improvement.

·        Experience working alongside Sales and operational teams.

·        A continuous improvement mindset and willingness to challenge the way things are done.

·        Experience with CRM, ERP or order management systems will be highly regarded.

Benefits

·        Work within Moco’s brand new, state-of-the-art facility in Wacol, with plenty of on-site parking available

·        Collaborative and friendly workplace environment, with weekly cross-departmental events

·        Join a growing company and use your expertise to make a real impact on the business

·        Leadership training and development opportunities available for aspiring employees

·        Access to great discounts on over 6,500 product items for current employees.

·        Enjoy free access to financial advice, home loan support, and exclusive lifestyle perks & discounts through our partnership with Commonwealth Bank.