Customer Experience Supervisor at Paradise Solutions

San Salvador, Cusco, Peru -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Management, Team Leadership, Coaching, Scheduling, Training, Customer Satisfaction, KPI Management, Positive Energy, Self-Motivation, Accountability, Travel Industry Knowledge, Communication Skills, Problem Solving, Team Building, Ecommerce

Industry

Travel Arrangements

Description

Paradise Solutions is Now Hiring for Customer Experience Supervisor! Customer Service - Sales - Supervisor - Management - Travel - Tourism - Customer Care - Servicio al Cliente - Ventas - Turismo - Viajes - Gerente - Jefe - Ecommerce - Gestión If you love the idea of leading a team of enthusiastic, fun-loving and passionate team members to help happy customers to plan their dream travel adventures, and are looking for something more than just a job - a fun family environment, a home that you look forward to every day and want to stay at for the long term, you may have found your home in Paradise! Come feel the Paradise difference. ➡️ APPLY NOW As the leader of our award-winning Customer Experience Team, you will be responsible for ensuring customer satisfaction, conducting team meetings, scheduling, trainings, coaching sessions and 1x1 sessions with your team, and applying your positive energy, social and leadership skills to motivate and engergize your team and keep a happy and vibrant environment. Enjoy working together with your support and management teams in a positive and supportive environment to ensure team KPIs are met, such as service levels, attendance and adherence, sales goals, productivity and most of all delivering the personalized world-class customer service that Paradise is known for. What Would You Do? Use your positive energy and leadership skills to motivate and energize your team. Conduct team meetings, scheduling, trainings, coaching sessions and 1x1 sessions. Ensure KPIs are met, such as service levels, attendance, sales goals, and productivity. Ensure best practices and customer satisfaction, manage bonuses and workload. Work with our travel partners to ensure world-class experiences for our guests. ➡️ APPLY NOW You have Advanced English, spoken and written. You bring a positive attitude and positive energy, love to laugh, and thrive in a team focused environment. You are a people person, self-motivated, team-oriented, and have a drive to be the best you can be. A passion for travel and a spirit of adventure. You love to make dreams come true. You are self-disciplined, responsible, accountable for results and committed to excellence. This is a senior level position, previous experience in customer service or sales management required. ➡️ APPLY NOW A fast-paced, fun and flexible working environment with enthusiastic team members. Work directly with management and the owner, no outsource here at Paradise! A professional multi-disciplinary work environment. We are not a call center. Better Starting Salary than Call Centers, with Monthly Performance Bonus. Work-Life balance with 40 hour work weeks, 12+ Days of Paid Time off, and flexibility. Top-Tier Benefits Including Fully Paid Private Medical Insurance and more. Educational Support Program and Flexible Schedules to Accommodate your Needs. Team-building activities including travel, adventures, and fun local celebrations. Free Parking, On-Site Cafeteria, Travel Benefits, Life Insurance, Local Discounts, Careers. Conveniently located in Santa Elena, the nicest and safest area of San Salvador. ➡️ APPLY NOW More Information About Paradise! Q: What level of English do you require? A: Advanced English. Q: Are you a call center? A: No. Like all e-commerce companies, we have a contact center as part of our operation, where we make our customers' vacation dreams come true. We service our customers by phone, chat, email, WhatsApp and social media. We are NOT an outsource or third-party like a call center - we sell only our own products and services and service to our own customers. You will work together in the same office space with Marketing, Development, Training, Administration, and other departments. Q: What is the Salary of the position? A: Salary will depend on your qualifications, but includes plus a monthly performance bonus of approximately 10% to 20% of salary, depending on performance. The bonus is uncapped so top performers can earn more. Salary increases with tenure and performance are available. Advancement opportunities take it higher. We typically pay above market for all our positions. Q: Do you offer Growth Opportunities? A: Yes. Customer Experience is a great place to become an expert in our products and services while working toward a career pathway in Paradise. We have a variety of other positions within the company, both within Customer Experience, such as Management, Training and Quality Assurance, and other positions such as Digital Marketing, Social Media, Design, Social Experience, B2B Sales and Product Development, Human Resources and Administration. Many of these are filled with team members that started in Customer Experience and once they became experts at our products, they were able to transfer these skills and knowledge to different positions in the company. If you already have a university degree, it's a great way to get your foot in the door and launch your new career. Q: What is Customer Experience at Paradise? A: Our Customer Experience Team Members take contacts from our customers who have found adventures on our websites they will like to buy. We help them to answer their questions, match them to the perfect adventures for them, and help them to create unforgettable vacation memories. We issue their tickets and then support them if they have questions or concerns after they book. Unlike most call center accounts, our customers are happy and excited for their vacations, already want what we have, and we need to bring them positive vibes and help them to make their dreams come true. Q: How Big of a Team Will I be in Charge Of? A: Our Customer Experience Team of 11 people consists of 6 Customer Experience Specialists, 2 Lead Specialists, 2 VIP Groups Specialists and 1 Junior Supervisor who will be under your charge. You will be supported by your Customer Care & Sales Manager, Training Manager, B2B Sales Team, Marketing Team, Development Team and Management Team. Q: What would be my Work Schedule? A: As we are in the travel industry, we need to be there to serve our customers 7 days a week. Our office is open from 7 AM to 7 PM. You will work a 40-hour schedule with 2 days off, but this is a management level position, so you will need to be available to your team if they need you or put in a few extra hours on occasion to ensure your responsibilities are met. Work schedule is typically Monday thru Friday but may vary depending on the needs of the company and your personal preferences. Q: Is this position remote? A: No. We are seeking team-oriented, fun and passionate team members who want to thrive, learn and grow in a team environment. Our culture is important to us at Paradise, this isn't just a job, it's a family. Q: Where are you Located? A: We are conveniently located in Santa Elena, the nicest and safest area of San Salvador. --------------------------------------------------------------------------------------------------------------- See us on the web at https://www.paradisesolutions.com Facebook: https://www.facebook.com/paradisesolutions/ Instagram: https://www.instagram.com/paradisesolutions/ LinkedIn: https://www.linkedin.com/company/paradise-solutions-el-salvador TikTok: https://www.tiktok.com/@paradisesolutions ➡️ APPLY NOW

Responsibilities

As the Customer Experience Supervisor, you will lead a team to ensure customer satisfaction and meet key performance indicators. You will conduct team meetings, training sessions, and provide coaching to maintain a positive work environment.