CUSTOMER EXPERIENCE SUPERVISOR

Salary: Competitive, plus Veolia benefits and pension
Hours: 40 hours per week Monday to Friday 830-1700
Location:Cannock, WS11 8JP (Head Office)
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

• You will coach, train and motivate a team of customer service representatives as they answer questions, handle complaints, and provide support for Veolia customers.
• The Customer Experience Supervisor will assist in hiring and training employees, monitoring, supporting and guiding the representatives progress, and coaching them to cultivate knowledge and skills to provide an excellent customer service experience to Veolia customers.