Customer Experience Support Associate at JM&A Group

Mobile, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Multitasking, Attention To Detail, Verbal Communication, Written Communication, Team Collaboration, Excel Proficiency, Typing Skills, Physical Filing, Flexibility

Industry

Motor Vehicle Manufacturing

Description

The Customer Experience Support Associate provides essential administrative support to our Call Center operations. This role involves performing a variety of administrative tasks, handling customer and dealer communications, and ensuring accurate processing of account-related activities. The ideal candidate thrives in a dynamic environment and is detail-oriented, organized, and a strong communicator. Responsibilities Manage incoming and outgoing mail to support operational workflow. Enter and maintain accurate data within internal systems. Prepare and update routine reports as needed. Process title documents and handle due dates or extension requests. Make outbound calls to customers and dealers to address service needs. Identify incoming funds and complete paid-in-full account processing. Qualifications Strong organizational and multitasking skills, with high attention to detail. Great verbal and written communication abilities. Ability to work independently and collaboratively in a team environment. Proficiency in Excel and accurate typing skills of at least 40 words per minute. Comfortable performing physical filing tasks, including bending and squatting. Flexible availability, including evenings, weekends, and overtime when required. #LI-KB1 This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. What started with our founder Jim Moran’s passion for selling cars continues today with the dedication and hard work of every JM Family associate. We have grown into one of the largest, most innovative and diversified companies in the automotive industry, and we are branching out into new and exciting businesses. Our principal operations focus on vehicle distribution and processing, finance and insurance, retail vehicle sales and home improvement specialty franchises. But that’s what we do. Who we are is a more than 4,000-associate strong organization consistently recognized among the best places to work in the country. Our associates are our most important asset. We are a “we” culture, and we work with each other, not for one another. We take pride in creating a diverse workplace, providing a healthy work/life balance, and delivering programs that give back to the communities where we live and work. Hear from our associates about their experiences Southeast Toyota Finance: Rachel Thompson Southeast Toyota Finance Holly Counts

Responsibilities

The Customer Experience Support Associate manages administrative tasks to support Call Center operations, including handling communications and processing account activities. Responsibilities also include data entry, report preparation, and making outbound calls to address service needs.