Customer Experience Support - Edinburgh at Motorpoint

Edinburgh, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

13.5

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Communication, Face-to-face Communication, Administration, Query Resolution, CRM System Usage, Case Tracking, Team Liaison, Complaint Resolution, Teamwork, Organisational Skills, Proactivity, Customer Focus, Enthusiasm, System Confidence

Industry

Retail Motor Vehicles

Description

Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission! The Role: Sales Support Salary: £13.50 per hour plus monthly bonus Location: Edinburgh Contract Type: Permanent Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required. -------- What will you be getting up to? Delivering fantastic customer service over the phone and face-to-face Managing administration tasks and resolving customer queries with efficiency Using our CRM system to track and resolve customer cases Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member Liaising with internal teams to resolve enquiries and complaints Working as part of a team to ensure customer service (NPS) targets are met every month What do we need from you? A full UK driving licence is essential Experience of delivering great customer service, this can be from any industry Have strong communication, organisational and teamwork skills Confidence using systems and managing administration tasks Be enthusiastic, proactive and have a customer-focused attitude A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together What is in it for you? Paid time off every month to do something that makes you happy 28 days' holiday plus days off for your birthday, getting married, or moving house Additional holidays for length of service Long service awards Staff discount on cars and finance options Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform Smart Tech in partnership with Currys Cycle to work Pension Healthcare Enhanced Parental Leave Employee Assistance Programme (EAP) Vocational and personal development training courses Quarterly team socials Team feasts Scratch card rewards Sharesave scheme (SAYE) Plus much more! Closing Date: 2nd March 2026 Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed #IND2

Responsibilities

The role involves delivering excellent customer service via phone and in person, managing administrative tasks, and efficiently resolving customer queries using the CRM system. Responsibilities also include liaising with internal teams to handle enquiries and complaints while working towards monthly customer service (NPS) targets.