Customer Experience Support at Eurowag

Prague, Prague, Czechia -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community moderation, Customer advisory board management, Data analysis, Reporting, Excel, Pivot tables, Vlookups, PowerPoint, Customer feedback, NPS, Cross-functional coordination, Written communication, Research database management, GDPR compliance, Stakeholder communication

Industry

Financial Services

Description

The Customer Experience Support will be the bridge between customers and product. You will setup, run and grow our new Eurowag Connect- online Customer Advisory Board- a multi-language community of Eurowag customers used for fast, actionable feedback (pilot starts in Czech and English language). You will also support NPS and customer‑feedback tasks. This is a hands‑on, part‑time student role that combines community moderation, cross‑functional coordination and data work to help shape Eurowag products and CX decisions. * Available part‑time (approx. 20 hrs/week). 10hrs/weekin HQ (Tuesday+TBD), 10hrs/week remotely. * Daily check, moderation and maintenance of the platform(1hr/day). * Student (Bachelor/Master) in Sociology, Marketing, Business, Communications or similar. * Strong written communication in Czech/Slovak and English, organized, proactive and curious about customer behavior. * Comfortable with Excel (pivot tables/vlookups), basic data handling and reporting (PPT)and learning new tools. * Operate on a daily basis and grow Eurowag Connect (new Eurowag online community /Customer Advisory Board): recruit, onboard and engage members; moderate asynchronous discussions and run short polls/feature votes. * Coordinate with Sales, Country Marketing, Product and UX to recruit participants and surface customer priorities. * Support rapid feedback loops: help run unmoderated tests and schedule moderated interviews. * Assist with NPS and feedback activities: update dashboards, run simple Excel analyses (pivot tables, filters), prepare concise summaries, and support closed‑loop follow‑ups. * Maintain participant records and consent in line with GDPR; keep the research database tidy and usable. * Share brief weekly highlights and a monthly summary of key customer insight for stakeholders. We care about your well-being and professional growth. Here’s what we offer to make your experience with us truly rewarding: Work-Life Balance: Enjoy flexible hours, the option to work from home, 5 weeks of vacation, 3 health days, and an extra day off to celebrate our company’s anniversary. Benefits Package: Contribution to flexible benefits (Benefit Plus [https://www.benefitplus.sk/]) for full-time employees that you can use for things like technology, multi-sport card, beauty, sports, travel, health services, or even pension contributions. Rewards & Development: Earn up to 1000€ for referring a new colleague, access to online development platforms, and enjoy performance-based bonuses. You’ll also have a personal budget to choose courses or conferences that help you grow professionally. Supportive Environment: Take a day off to volunteer, use our free anonymous psychological counseling service, and enjoy access to our company’s products. Modern Workplace: Work in a comfortable office with ergonomic furniture, a sunny summer terrace, and plenty of perks like free coffee, tea, and fresh orange juice daily. Our office is pet- and kid-friendly, has no dress code, and offers a discount at the on-site restaurant. You can also park nearby at a discounted rate. Community & Well-Being: Join in on philanthropy projects, where you can support a charity or non-profit organization of your choice with company-matched donations. Have fun at our team-building events, hackathons, Christmas parties, or summer celebrations. Diversity & Inclusion: We’re committed to creating a workplace where everyone feels welcome, with fair recruitment practices that offer opportunities to all.

Responsibilities

The role involves managing the Eurowag Connect online community, including member recruitment, moderation, and facilitating feedback loops. You will also support NPS activities, maintain research databases, and provide regular insights to internal stakeholders.