Customer Experience Support - Finnish fluency required

at  Vapaus

Do you still remember your first (bike) adventure as a child? Excitement, the joy of discovery and a feeling of breaking the boundaries! At Vapaus we all still live in this world, creating a new shift in movement and the future of mobility. We are looking for you, a Customer Experience Support professional, to join us for an impactful and exciting journey in a scaleup environment.

• Handle benefit bicycle orders and ensure accurate data management.
• Ongoing proactive and reactive employer and employee support and customer service via our email, phone and chat channels.
• Build our customer-facing materials, such as Knowledge Base and FAQs together with the Customer Experience Lead.
• Manage the end-to-end process from initial contact to the end of the customer bike life cycle.
• Accidents happen, unfortunately - in this case, you’ll ease the pain by taking care of all necessary paperwork and communications with the insurance company.
• Supporting Employer and Employee customers to Make A Good Move