Customer Experience Team Leader at Brookshire Grocery Company

Emory, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Leadership, Training, Problem Solving, Time Management, Organizational Skills, Cash Handling, Compliance, Safety Procedures, Inventory Management, Detail-Oriented, Microsoft Office, Multi-tasking, Teamwork, Flexibility, Confidentiality

Industry

Retail

Description

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact. Here’s what sets us apart: Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage. Flexibility and freedom: Paid time off to relax, recharge, and enjoy life. Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to. Savings for your lifestyle: Exclusive employee discounts on the things you need most. Investing in your dreams: Scholarships and educational support to fuel your growth. Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun. When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins. Job Summary: Supports upper management to lead front-end operations and staff to promote high level of engagement and customer satisfaction. Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front end partners. Works with upper management to ensure adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience. Essential Duties and Responsibilities: Works in conjunction with upper management to train and develop partners; plan, assign, and direct work; and address complaints and resolve problems. Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks. Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards. Ensures accuracy of front end procedures and proper execution of all compliance measures. Supports the training of front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol. Monitors and evaluates performance through observation and written or on-the-job testing. Frequently required to open/close store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets. Follows proper shrink management by following guidelines, identifies risks, and implements proper controls. Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures. Follows Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations. Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork. Knowledge, Skills and Abilities: Intermediate knowledge of store operations required. Intermediate understanding of Company checkout policies and procedures. Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable. Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions. Intermediate knowledge of cash register. Intermediate knowledge of on-site fuel station procedures, if applicable. Basic knowledge of SAP for reporting purposes. Basic mathematical skills. Strong organizational and time management skills. Ability to effectively communicate (in written and verbal form) with customers and partners. Ability to remain professional and courteous with customers at all times. Ability to lead and motivate others. Ability to carry out short-term strategic objectives aligned with Company initiatives. Ability to prepare reports and business correspondence. Must be detail-oriented. Ability to learn new processes and transfer knowledge to others. Ability to perform basic Microsoft Office functions. Ability to multi-task and work in a fast-paced environment. Ability to work safely with sharp objects such as knives, box cutters, etc. Ability to use precision and non-precision hand tools. Ability to maintain high levels of confidentiality regarding sensitive information. Ability to work flexible schedules including nights, weekends and holidays. Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible. Must report any potential hazards that cannot be immediately remedied to a supervisor. Education, Experience and Qualifications: Minimum 18 years of age required. Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy. High school Diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required. Health Insurance Portability and Accountability Act (HIPAA) certification required. TABC/LACT/AATC certification required where applicable. Manager Food Safety certification required. AML certification required. Fuel Operator C Training required where applicable. Physical Demands: Continuously required to use close vision, distance vision, depth perception or the ability to focus. Continuously required to stand or walk. Continuously required to talk and hear. Frequently required to use hands for reaching, touching or handling. Frequently required to use fine finger movements (ex. sorting and typing). Frequently required to bend, kneel or squat. Frequently required to push, pull, maneuver or lift objects up to 40 lbs. Occasionally required to push, pull, maneuver or lift objects up to 75 lbs. Attendance at work is required. Work Context and Environment: Work is generally performed in a retail store. Occasionally exposed to outside temperatures and weather. Occasionally exposed to extreme cold conditions (non-weather). Occasionally exposed to wet, slippery or damp conditions. Occasionally exposed to heights. Occasionally exposed to cleaning agents. Quiet to moderate noise level. Ready to find your place? BGC is “A Career Where You Belong.” Brookshire Grocery Company strives to provide a safe, drug and alcohol-free environment for its partners and customers. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age , disability, genetic information or military status and any other trait protected by law. Brookshire Grocery Company (BGC) Brookshire Grocery Company is a regional, family-owned retail grocery business employing over 17,000 partners across Texas, Louisiana, Arkansas, and Oklahoma. With more than over 215 retail grocery stores, along with three distribution centers and corporate offices, BGC is more than just a grocery company—it’s a connected network of partners working together. At BGC, we believe in collaboration, shared goals, and mutual success. Your voice matters here, and we actively seek feedback to ensure BGC is a place where you can thrive, grow, and feel valued. Our culture values personal growth, recognition, and belonging: Growth Opportunities: We invest in you through professional development programs, mentoring, and job opportunities. Recognition: We celebrate your achievements and value your contributions to our shared success. Belonging: Our core values emphasize teamwork and creating a supportive, inclusive environment. What Sets Us Apart? As a family-owned company rooted in Christian values, BGC puts people first. Whether it’s through our commitment to supporting local efforts in the communities we serve or fostering a positive workplace, we are dedicated to making a difference. If you’re looking for a place to build your future, and make an impact, Brookshire Grocery Company is the place for you. Join us and be part of something greater—your growth, your impact, your future with BGC.

Responsibilities

The Customer Experience Team Leader supports upper management in leading front-end operations and staff to enhance customer satisfaction. This role involves training staff, addressing customer complaints, and ensuring compliance with company policies.