About the job

Emplacement : 35 rue de Port-Royal E, 2nd floor, Montreal, QC H3L 3T1, Canada

Type of employment : Temps plein, 20 $ CAD/h

Support : Customer experience technical support

Language : Fluent English is required, as you will assist English-speaking customers in Canada (outside Quebec) and the United States by phone and email

Location: 35 rue de Port-Royal E, 2nd floor, Montreal, QC H3L 3T1, Canada

Employment Type: Full-time, $20 CAD/hr

Supporting: Customer Experience Technical Support

Language: Fluent English is required, as you’ll be assisting anglophone customers in Canada (outside Quebec) and the U.S. via phone and email

About Us

We are the largest minority-owned CX provider, delivering digital- and people-centric experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges — and we do it better than anyone. As Top Place to Work, we are serious about creating an environment where people show up as themselves. Which means that when you succeed, we all succeed.

This is what the job really looks like

You are a natural problem solver who is good with people. You know how to listen to what someone is really asking (not just what they say), and you can explain solutions in a way that makes sense. You remain calm under pressure, you are attentive enough to details to keep information accurate, and you sincerely want customers to be better off than when they contacted them. If this sounds like you, this position is perfect for you.

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What The Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, your detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reach out. If that sounds like you, this role is a great fit.

How you're going to make an impact

• Listen actively to understand the root of the problem and propose clear and effective solutions
• Record detailed call information for auditing, reporting and tracking purposes
• Maintain and update customer files to ensure accurate and up-to-date information
• Assists members by providing prompt and courteous service and support within the technical and warranty department
• Provide technical service for all qualified products
• Communicates with members by telephone, case management systems and tools to help resolve issues
• Handles service requests with a sense of urgency. Responds to member concerns using problem-solving skills, tact and discretion
• Periodically attends team and department meetings to convey and obtain new knowledge, policy changes or other urgent information
• Supports departmental plans and objectives
• Regular and reliable attendance at work at your assigned location