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Customer Experience Trainer at EXL Talent Acquisition Team

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Design, Customer Experience, Onboarding, Upskilling, E-learning Development, Performance Evaluation, Coaching, Mentoring, KPI Tracking, Voice and Accent Training

Industry

Business Consulting and Services

Description

The Customer Experience (CX) Trainer is responsible for designing, delivering, and evaluating training programs that enhance customer service skills, product knowledge, and overall customer experience. This role ensures that customer-facing teams are equipped with the knowledge, tools, and behaviors required to deliver high-quality service aligned with organizational standards.

Responsibilities

The CX Trainer designs and delivers training programs to improve customer service skills and product knowledge for customer-facing teams. They are responsible for monitoring trainee performance and collaborating with internal teams to align content with business needs.