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Customer Experience Trainer - Senior Executive (MOA Pasay) | Onsite at Tasq Staffing Solutions, Inc.

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GDS Trainer, Sabre, Amadeus, Call Monitoring, Coaching, Soft Skills, Customer Experience, Learning Sessions

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (MOA Pasay) Function: Training Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 2 years of GDS Trainer experience (Sabre AND Amadeus) Responsibilities: Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct learning sessions on customer experience for both agents and support Protects the confidentiality of client and adheres to company policies regarding confidentiality. Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.

Responsibilities

The role involves monitoring agent calls to identify coaching needs related to soft skills and customer experience, and conducting one-on-one coaching sessions to enhance ideal customer experience behaviors. Additionally, the trainer will conduct learning sessions for agents and support staff while maintaining confidentiality and fostering a positive work environment.