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Customer Expert - Polish - Thessaloniki at JUJUR

Thessaloniki, Macedonia and Thrace, Greece -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Polish Fluency, English Communication, Customer Support, Troubleshooting, Active Listening, Verbal Communication, Written Communication, Basic Technology Tools

Industry

Business Consulting and Services

Description

Position: Customer Expert Work model: Remote Location: Thessaloniki, Greece Employment type: Full-time Some of your daily tasks: Communicating through various channels (e-mail, chat & phone) to address product or service issues Advising customers on the proper use of their electric appliances Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem Expediting corrections and/or adjustments; following up to ensure resolution Assisting with the processing of refunds or exchanges Arranging the placement of orders We’ll love it if you have: High level of fluency in Polish Good communication skills in English Customer support/troubleshooting experience will be appreciated Familiarity with the brand is preferred Strong verbal and written communication skills utilizing active listening Experience within the household appliance/commercial equipment industry is a plus Comfortable with the use of basic technology tools A positive, can-do attitude that shines through every interaction What we offer Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you) Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses

Responsibilities

Address product and service issues via email, chat, and phone while advising customers on electric appliance use. Handle complaints, process refunds or exchanges, and manage order placements to ensure resolution.