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Customer Expert - Spanish - Athens at JUJUR

Municipality of Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spanish Language, English Language, Communication, Problem Solving, Digital Tools, Multitasking, Customer Service, Logistics Support

Industry

Business Consulting and Services

Description

Position: Customer Expert (Courier & Logistics Services) Work model: Hybride Location: Athens Employment type: Full-time As a Customer Expert, you will: Handle inbound calls and digital interactions (email, back-office tasks) with professionalism and empathy. Assist customers with package pickup and delivery requests, shipment tracking, claims processing, billing inquiries, and account setup. Provide technical support for logistics systems and respond to general service questions. Resolve customer complaints and escalate complex issues following documented procedures. Maintain high levels of ownership, efficiency, and customer satisfaction in every interaction. Receive ongoing training to stay up-to-date with procedures, tools, and service standards. Requirements: Excellent Spanish language skills (spoken and written). Very good English language skills. Strong communication and problem-solving skills. Familiarity with digital tools and multitasking across systems. Previous experience in customer service or logistics support is a plus. What We Offer: Relocation support: Flights, accommodation & housing assistance—all at no cost to you Competitive monthly salary (14 salaries per year) Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses State of the art premises, providing a great working environment with relaxing break areas Work for a Great Place to Work–Certified Company that fosters diversity

Responsibilities

Handle inbound calls and digital interactions to assist customers with shipment tracking, billing, and delivery requests. Resolve complaints and provide technical support for logistics systems while maintaining high customer satisfaction.