Are you passionate about providing great customer service and enjoy working with administrative tasks? As a Customer Facing & Order Management Representative, you get the possibility to be part of a dedicated team and build long-term relationships with Essity’s customers. Apply now and let’s create a brighter future together!
Essity – a leading global hygiene and health company and the home of brands like Tork, Libero, TENA, Libresse, Sorbact and JOBST is offering an exciting and challenging opportunity for you who want to contribute with your expertise, energy and creativity.
We are looking to hire a Customer Facing & Order Management Representative within the Professional Hygiene Business Unit, which includes operations in North America and Europe, selling primarily under the Tork brand. Essity is the world’s leading B2B supplier of tissue paper, which is marketed under the Tork brand. Our end customers are found primarily in healthcare, public sector, commercial properties, offices, industry, hotels & restaurants, as well as facility service and cleaning.

ABOUT THE ROLE

As a Customer Facing & Order Management Representative in region North, including the Baltics, your role involves managing and optimizing customer service operations, providing an excellent customer experience.
You will be the part of the Regional Front Office team and report to the Regional Customer Facing & Order Management Manager located in Sweden. Position is based in Allerod, Denmark.

WHAT YOU WILL DO

• Handle large wholesale orders for the Professional Hygiene customers.
• Main point of contact for our customers, supporting them with order status, product help and other inquires.
• Solve customer needs using a network of Customer Service Specialists.
• Understanding of our customer’s needs, build trusting relationships and providing high quality service to both internal and external customers.
• Handle special orders like printed napkins.

To be successful in the role, a high level of self-motivation, positive and effective communication skills, and a collaborative approach to teamwork are essential. You like to set up your work in a structured and methodical way and you have the ability to handle several tasks in parallel. Finally, you enjoy working at a higher pace where you proactively identify solutions to be able to ensure high efficiency as well as quality in your work.

• Relevant education and working experience in customer service operations environment or similar.
• Good knowledge in Microsoft Office tools.
• Excellent written and spoken fluency in Danish and English.
• Experience with SAP/S4 Hana is considered a plus