Are you interested in improving our customers well-being through hygiene and health solutions?
Join our team at Essity, as a Customer Facing & Order Management Representative, where you will play a key role in ensuring our customers receive exceptional service and support.

ABOUT THE ROLE

In this role, you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support, managing customer requests, and collaborating with various teams to enhance the customer experience. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace.
We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

WHAT YOU WILL DO

• Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.
• Manage customer requests and queries in collaboration with sales representatives.
• Provide timely and effective administrative support, ensuring excellent customer experience.
• Proactively manage exception-based tasks to enhance the customer experience.
• Interact with service specialists for deeper knowledge and further investigation when needed.