Customer Facing Support Engineer at Eaton USA

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Interaction, Issue Resolution, Sales Data Tracking, Proposal Development, Documentation, Business Knowledge, Salesforce, SAP, Collaboration, Order Management, Pricing Approvals, Electrical Engineering, Data Center Knowledge, Technology Knowledge, Logistical Support, Client Relationship Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management. Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business, complie and track sales data and prepare sales reporting data Assist in using internal resources to develop proposals that meet/exceed client requirement Assist KAM's to commercially respond to offer proposals Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges. Be highly knowledgeable on General business, structure, strategy, processes and interal systems. Salesforce a priority, SAP perferred but not essential. Know the the teams and Commerical Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information. Collaborate effectively with other departments and EMEA team members related to KAM's accounts Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain Process failitation and Order Management support: Accelerate pricing approvals, and ensure accuracy of order matching and tracking. Bachelors Degree or Higher Diploma in Electrical Engineering or aquivalent 5+ years of related experience in the data center business Technical electrical and data center knowledge no essential but would be advantageous. Some epereince and knowledge in a technology related field desirable. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.

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Responsibilities

The Customer Facing Support Engineer will address delivery issues, handle complaints, and support customer relationship management while assisting KAMs and directors with day-to-day operations. They will also facilitate order management and ensure effective communication between internal stakeholders and clients.