OUR COMPANY

We’re looking for people who want to revolutionize wireless network monitoring and intelligence.
We’re an ambitious, diverse, closely knit team of RF experts who are driven to redefine how wireless spectrum is monitored and managed. If you’re team focused, willing to work hard to change the game, and are compelled to innovate, we’ll put you in a position to make a difference. We offer our employees a competitive total rewards package, ongoing development opportunities and a flexible work environment.

QUALIFICATIONS

• 5 years work experience with wireless communication systems with experience in field support, applications engineering or customer support and including experience with 2G/3G/4G/5G technologies.
• Working knowledge of RF test and measurement, spectrum monitoring, subsystem hardware and software control, data processing and cloud computing.
• A strong interest in technology and eagerness to apply customer success principles in engagements with our customers.
• Strong analytical and problem-solving skills, including software and hardware troubleshooting
• Excellent verbal and written communication skills in English and Spanish (required).

Customer Support:

• Gain an understanding of customer use cases, software and hardware performance and limitations to provide technical expertise to customers and work to resolve issues and ensure smooth deployment of our solutions.
• Provide first-level technical support to customers experiencing issues with our products and services, including troubleshooting and guiding users through corrective steps.
• In some instances, after engaging Engineering on unresolved customer issues provide second level technical support to customers.
• Collaborate closely with the development team and Operations team to escalate more complex issues and record bugs as needed, ensuring effective containment, resolution, corrective and preventative actions and compliance with service level agreements.

Field Support:

• Install and configure hardware, software, and network systems at client sites and support client acceptance of the same.
• Diagnose and repair hardware or software issues on-site or remotely.
• Provide technical support and troubleshooting for clients, often under time constraints.
• Provide onsite training or guidance on how to use installed systems.
• Maintain detailed records of services provided, including issues encountered and solutions implemented.

Product Verification:

• Collaborates with Engineering on H/W and S/W verification.
• Participates in the verification and evaluation of new features or improvements in thinkRF products.
• Gather and relay customer feedback to product management and the development team during customer trials or early stage deployments.
• Contributes to customer technical documentation including Installation manuals, user manuals and trouble-shoot guides.