Customer Field Technician - In Home Services EOI at nbn® Australia

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Repair, Activation, Connection Services, Technical Knowledge, Fault-finding, Safe Work Practices, Risk Controls, Hand Tools, Power Tools, Testing, Diagnosing Faults, Customer Service, Technical Career Progression, Lifting, Working at Heights

Industry

Telecommunications

Description

Job Expectations Be part of transforming Australia’s digital landscape as a Customer Field Technician. In this customer‑facing role, you’ll make a real difference to everyday Australians and see first‑hand the impact your work has on customers. Are you an experienced home installation or repair professional looking to take the next step in your career? Whether your background is in air conditioning, pay TV, home security systems, garage doors, or similar in‑home services, this role offers an opportunity to apply your practical skills while building a long-term technical career with structured training and progression. A bit about your role As a Customer Field Technician, you’ll deliver hands‑on installation, repair, activation and connection services in customers’ homes, working across both indoor and outdoor environments. You’ll use a variety of tools and test equipment to install, commission and service in‑home technologies, consistently applying safe work practices and risk controls onsite. This is an active, field‑based role involving tasks such as lifting and carrying equipment, working at heights or in ceiling spaces, and moving between kneeling and standing positions. You’ll apply strong technical knowledge, methodical fault‑finding and attention to detail to complete work efficiently, safely and to a high standard across varied home settings. Alongside technical work, you’ll provide clear and respectful in‑premise customer service—explaining findings, next steps and outcomes so customers feel informed and confident. You’ll also have opportunities to build your capability across additional activation and connection tasks through structured training and support from experienced colleagues. A bit about you You have current or previous experience working in customers’ homes as an installer, repairer or service technician—for example across air conditioning, pay TV, security systems, garage doors or similar in‑home technologies. You’re comfortable using hand and power tools, reading job information, completing installations, testing and diagnosing faults, and following safety procedures to identify hazards and control risks. You communicate clearly with customers, work effectively both independently and as part of a team, and you’re eager to keep building your technical skills through structured training. A valid driver’s licence is required. You consistently follow safety procedures, identify hazards, and take responsibility for maintaining a safe work environment for yourself, your colleagues, and customers. You’re technically capable, detail-focused, and able to adapt to different home environments while maintaining quality and professionalism. If you are motivated, reliable, and enjoy solving practical problems in the field, this is an ideal entry point into a long-term technical pathway with full training provided. Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed. Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia. Worker Type Permanent Time Type Full time nbn is the team behind the design, build and operation of the nbn™ network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbn™ network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come. At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s. To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.

Responsibilities

The Customer Field Technician will deliver hands-on installation, repair, activation, and connection services within customers' homes, utilizing various tools while consistently applying safe work practices. Alongside technical execution, the role requires providing clear, respectful in-premise customer service, explaining findings and outcomes to ensure customer confidence.