In this role you are responsible for the collections and client services financial support to Wolseley Canada’s Strategic customer accounts.

• Manage AR functions for all strategic accounts
• Review accounts to ensure that all transactions are reconciled on a regular basis
• Encourage and promote our self-service website, Wolseley Express, and electronic invoicing
• Perform, track, and document collections activities
• Handle and resolve inquiries from customers, branch staff, etc. through phone and/or email
• Research and resolve disputes within policy parameters
• Resolve account discrepancies such as cash discount chargebacks, terms disputes, skipped invoices, unauthorized deductions and misapplied payments
• Identify and escalate accounts that require third party or legal actions
• Monitor and manage shipment on hold/notification display screen within authorized limits
• Handle inbound calls from customers with invoicing and payment inquiries
• Collaborate and communicate effectively with both clients and internal teams to ensure alignment and timely resolution of issues