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Customer Fulfillment Specialist at Chubb

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Policy Issuance, Endorsement Issuance, Data Capturing, Risk Information, Communication Skills, Computer Skills, Quality Check, User Acceptance Test

Industry

Insurance

Description

Key Objective * To achieve Service Level Agreement (SLA) set for Policy and Endorsement Issuance * To achieve Productivity based on UPH * To achieve Availability (Core work) set * Quality check of documentation for policy processing * Client code creation and data capturing of policy or risk information in system (New business/Endorsement/Renewal/Cancellation) * Data capturing of policy/risk information in system * Assist to raise refund to Insured due to over payment including endorsement and cancellation * To ensure accuracy of risk details * Attending phone calls/emails from business units and intermediary * Ensure policies/endorsements are issued within the turnaround time * Sorting and dispatching of policies / endorsements, binding and filing of documents * User Acceptance Test (UAT) * Any other duties as assigned

Responsibilities

The specialist is responsible for achieving Service Level Agreements for policy and endorsement issuance while ensuring high productivity and availability for core work tasks. Key duties include accurately capturing policy and risk data in the system, performing quality checks on documentation, and handling client code creation.