Customer Fulfilment Specialist Retail at Rituals

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Problem Solving, Stakeholder Management, Analytical Skills, ERP Systems, Data Management, Process Optimization, Communication Skills, Team Collaboration, Logistics, Performance Management, KPI Management, Automation, Service Innovation, Supply Chain

Industry

Personal Care Product Manufacturing

Description

Job Description As a Customer Fulfilment Specialist Retail, you will play a crucial role in ensuring our retail shops receive their orders efficiently and accurately. You will be responsible for managing the order to cash cycle for retail shops and providing exceptional customer service. You will act as the single point of contact for our customers/shops for all non-commercial questions, inquiries, or problems. Your role will involve developing and implementing principles, frameworks, and tools to ensure the right fulfillment solutions are executed efficiently. You will also ensure that other departments support the end-to-end (E2E) flow. In this position, you will drive the strategic and tactical development of customer fulfillment initiatives, such as expansion, service innovation, and process optimization. Additionally, you will be the first point of contact for escalations, challenges, and opportunities in daily operations. You will collaborate with various teams to ensure the success of the fulfillment processes. In this role, your qualities will significantly enhance our team: You bring strong problem-solving abilities, allowing you to quickly analyze processes and identify root causes. You act as the crucial link between technology and operations, enabling seamless process improvements. You communicate clearly and tactfully with both internal departments and external partners. Your ability to understand diverse interests and build consensus makes you a valuable addition to our team. Key Responsibilities: Excellent execution of the order to cash cycle, returns, and logistic processes for retail shops. Initiate, lead, facilitate, and support development activities that create a unique competitive position and the best customer experience. Report to the Manager Retail Fulfilment and collaborate with Retail teams, warehouse operations, transport management, Finance, and Business Technology. Responsible for defining and realizing our consumer delivery promise. Manage the fulfillment processes and ensure accurate and timely execution. Automate processes to minimize workload and maximize accuracy and customer satisfaction. Responsible for performance and KPI management of the fulfillment processes. Qualifications Bachelor’s or Master’s degree in an operational field or supply chain. 2-3 years of relevant experience in order management in a commercial organization. Excellent communication and stakeholder management skills. Analytical, proactive, persuasive, and service-oriented. Experience with ERP systems and data management systems, preferably D365. Advanced MS Office skills and possibly experience with data visualization tools (PowerBI). Fluent in business English and preferably Dutch. Additional Information YOUR PATH TO A NEW CAREER Grow with us! The next steps are: Apply via our website (make sure you meet the requirements and tell us why you apply) Our recruiter will contact you within 10 working days. A first interview follows in our Central Head Office in Amsterdam. You do an online assessment. You have the second interview online. In the event of a positive outcome, you will receive a proposal with the terms of employment. Any questions? Our recruiter is happy to speak to you via [email protected]. Please note that applications via e-mail are not taken into consideration. We kindly ask recruitment agencies to refrain from acquisition efforts. Unsolicited CVs or resumes will not be taken into consideration and will be treated as not received

Responsibilities

You will manage the order to cash cycle for retail shops and ensure accurate and timely execution of fulfillment processes. Additionally, you will collaborate with various teams to drive customer fulfillment initiatives and handle escalations in daily operations.