Customer & Guide Experience Executive - Tokyo, Japan at Flight Centre

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Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Centric, Service Excellence, Collaboration, Negotiation, Cross-Cultural Relationships, Independent Work, Teamwork, Pressure Management, Priority Management, Flexibility, Travel, Microsoft Applications, Travel Technology

Industry

Travel Arrangements

Description

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/bcfa7be5-4a91-4f67-b772-fd6147a0c6a5.png] About The Opportunity The Customer and Guide Experience Executive supports the recruitment, outreach, onboarding, and development of Discova’s freelance and full-time guides, helping cultivate them as passionate ambassadors of travel experiences. The role works closely with in-destination Operations teams and key stakeholders to implement guide experience initiatives, while driving engagement, learning, and professional development for guides. Additionally, the position supports the end-to-end journey of Discova’s travelers by addressing customer queries, resolving service quality issues, and collaborating with guide, operations, and product teams to improve overall customer satisfaction and service quality. About You The Essentials: * Degree in tourism and hospitality is an advantage. * Experience in tour guiding or tour operation is an must. * Fluent in local national language and intermediate to advanced level in spoken and written English The Attributes: * Customer centric with commitment to high standards of service excellence * Strong collaboration and negotiation skills to achieve desired outcomes. * Ability to build good working relationships across cultures. * Ability to work independently and within a team assisting team member to help everyone achieve results * Ability to work under pressure and manage priorities in a fast-paced environment. * Flexible with working hours to accommodate global time zones and travel. * Willing to travel on business when required. * Proficient with Microsoft applications and travel technology About Us As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are. To learn more about Discova and our work perks click: https://bit.ly/4hEd88H [https://bit.ly/4hEd88H] Get in touch now and Discova a world of possibilities! [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/b78cda9a-22ea-4704-94d9-071b018515e0.png] #LI-MP1#DSVA#LI-Onsite

Responsibilities

This role involves supporting the recruitment, outreach, onboarding, and development of freelance and full-time guides to act as travel experience ambassadors. Additionally, the executive will address customer queries, resolve service quality issues, and collaborate with internal teams to enhance overall customer satisfaction.