Start Date
Immediate
Expiry Date
30 Apr, 25
Salary
0.0
Posted On
31 Jan, 25
Experience
3 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Communication Skills, Customer Service
Industry
Outsourcing/Offshoring
Purpose of the role
The Customer Happiness Agent is responsible to handle the accounts of Kcal Meal Plan customers and provide them with efficient customer service.
PROFESSIONAL REQUIREMENTS:
Bachelor’s degree or equivalent.
At least 3 years’ experience in Customer Service.
Excellent communication skills including online chat support.
INTERPERSONAL REQUIREMENTS:
Good MS Office skills.
Good verbal and written communication skills.
Ability to act on own initiative and handle stress well.
Excellent grooming/appearance at all times.
Sociable with an open personality that fits the brand image.
Commitment to developing and maintaining a premium brand.
WHO WE ARE & WHAT WE’RE ABOUT
Provide help and advice to customers about Kcal’s products and services.
Communicate courteously with customers by telephone, email, letter, and face to face.
Investigate and solve customers’ problems whilst working closely with the Team Leader.
Responsible to keep accurate records of discussions or correspondence with customers.
Learn about organization’s products, promotions or services and keeps up to date with changes.
Responsible for collecting money paid by clients for meal plans and update the money collection schedule.
Coordinate with the Nutritionists for clients’ appointments.
Ensure that all meal plans are created accurately whilst working closely with Nutrition Officers or the in-house Nutritionist.