Purpose of the role
The Customer Happiness Agent is responsible to handle the accounts of Kcal Meal Plan customers and provide them with efficient customer service.

PROFESSIONAL REQUIREMENTS:

Bachelor’s degree or equivalent.
At least 3 years’ experience in Customer Service.
Excellent communication skills including online chat support.

INTERPERSONAL REQUIREMENTS:

Good MS Office skills.
Good verbal and written communication skills.
Ability to act on own initiative and handle stress well.
Excellent grooming/appearance at all times.
Sociable with an open personality that fits the brand image.
Commitment to developing and maintaining a premium brand.

WHO WE ARE & WHAT WE’RE ABOUT

1. Continuous Development
   At Kcal we’re all about being better than we were yesterday, so naturally we want you to develop your own greatest asset - YOU. We encourage everyone on our team to continuously learn and grow into the best version of themselves so they can feel empowered not only in their job, but in life in general. Because at the end of the day, when you win, we all win.
2. Support & Collaboration
   No one does it alone and there’s nothing wrong with asking for help when it’s needed. We want everyone at Kcal to feel like they’re part of a supportive team. Because when we work together, we come up with better ideas, faster solutions, limit errors, and achieve more together.
3. Respectful Listening
   At Kcal we believe respect should be nonnegotiable. And that it should go both ways in communicating and listening. We encourage open and honest communication while simultaneously doing our best to listen with the intention to understand and find common ground.
4. Trust & Accountability
   Personal accountability is the best way to foster trust amongst one another. We all have responsibilities to our roles, our teams, and our customers and it’s important that we demonstrate that accountability in every task that we carry out. This ensures not only that we can deliver in our roles, but also that can excel.
5. Innovation & Creativity
   Kcal thrives off innovation and creativity - they’re part of the DNA of what we do. And we strive to infuse them into every aspect of the company, from our brands to our culture, to our processes and finally to every bite of food our customers eat.
6. A Passion for Healthy Living
   We walk the talk. We’re passionate about making the world a healthier place - one meal at a time! We continuously encourage healthy lifestyle choices through wholesome high-quality food, and our aim is to inspire and motivate those around us to eat well and be well.

Provide help and advice to customers about Kcal’s products and services.
Communicate courteously with customers by telephone, email, letter, and face to face.
Investigate and solve customers’ problems whilst working closely with the Team Leader.
Responsible to keep accurate records of discussions or correspondence with customers.
Learn about organization’s products, promotions or services and keeps up to date with changes.
Responsible for collecting money paid by clients for meal plans and update the money collection schedule.
Coordinate with the Nutritionists for clients’ appointments.
Ensure that all meal plans are created accurately whilst working closely with Nutrition Officers or the in-house Nutritionist.