REMUNERATION:

Award - Level based on experience
Job Types: Full-time, Fixed term, Temp to perm, Contract
Contract length: 6 months
Pay: From $25.00 per hour
Expected hours: 38 per week

Ability to commute/relocate:

• South Windsor NSW 2756: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work Monday to Friday from 11:00 AM to 7:00 PM as outlined in the job description?
• Are you comfortable working in a busy environment where you may need to juggle competing priorities?
• Have you previously worked in a role that involved greeting customers or handling enquiries?
• Do you consider yourself proactive, highly organised and detail-oriented?
• Are you confident using computer software for tasks like managing customer information and accounts?
• This role involves switching between admin tasks and customer service duties. Are you comfortable adapting to different responsibilities throughout the day?
• Are you confident in your ability to communicate professionally with customers, in person via email and over the phone?
• Do you have previous experience in an administrative, customer service, or sales role?

Experience:

• Sales: 1 year (Preferred)

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: In perso

ROLE DESCRIPTION:

We’re looking for someone who’s as excited about people as they are about results.
As our Customer Happiness & Growth Coordinator, you’ll be the first voice, the first smile, and the first connection for new families — and the person who keeps them feeling welcome and valued long after they join.
This is a perfect role if you’re motivated by goals, love a challenge, and want to be part of a creative, fast-paced, and supportive team. You don’t need years of sales experience — we’ll train you — but you do need to be quick on your feet, great with technology, and ready to thrive in an ever-changing, high-energy environment where no two days are the same.

KEY RESPONSIBILITIES:

• Be the first point of contact for new enquiries, making every family feel valued from the very first hello.
• Confidently present our programs, prices, and offers so families can make informed decisions.
• Follow up with potential students quickly and enthusiastically to maximise enrolments.
• Keep in touch with families to ensure they’re engaged, informed, and happy.
• Monitor enrolments and retention, proactively re-engaging students at risk of leaving.
• Manage onboarding — set up accounts, send welcome info, and introduce families to the Off Centre way.
• Collaborate with Directors and Reception to meet growth and retention goals each term.
• Step in to support Reception when needed to keep operations running smoothly.
• Use our systems and software to track leads, follow-ups, and progress with accuracy.

ROLE INTENTIONS:

• Sell with Heart – Match families with the perfect program for them.
• Keep Them Close – Build relationships so students want to stay year after year.