Job Description

Roles & Responsibilities

• Champion customer satisfaction by proactively identifying and resolving pain points before they escalate.
• Develop and implement strategies to foster a positive and engaging customer experience across all touchpoints.
• Act as the primary advocate for the customer, translating feedback into actionable insights for product and service improvement.
• Build and nurture strong relationships with customers through personalized communication and empathetic support.

Desired Candidate Profile

• BBachelor's Degree in Business Administration, Customer Service, or related field preferred.
• 4-5 Years of experience in Real Estate Sales or Sales Operations related field.
• Experience in customer service, client management, or related roles, preferably in the real estate industry.
• Experience in implementing and using CRM systems or data management system.
• Proficiency in relevant software and tools such as customer relationship management (CRM) systems and MS Office applications.
• Proficiency in managing sales data, including data collection, validation, and maintenance.
• Strong understanding of real estate transactions, including sales processes, contracts, and legal requirements.