Customer Health Solutions Expert - Health Claims at ACKO

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Health Claims Processing, Communication Skills, Interpersonal Skills, English Proficiency, Hindi Proficiency, Microsoft Office, Conflict Resolution, Data Analysis, Multitasking, Teamwork, Insurance Sector Experience

Industry

technology;Information and Internet

Description

ABOUT US ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKOʼs value proposition of ʻWelcome Changeʼ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers. Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKOʼs approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Ackerʼs idea matters, their voice is heard, and their growth is part of our mission. JOB DESCRIPTION Job Summary: The Customer Health Solution Expert role supports all customers who are in the retail policy. The associate will be responsible for all customer-facing communications during the health claims process. Key Responsibilities: -Call the customer to inform the claim status. -Resolve queries end to end and ensure zero repeat and escalations. -Demonstrate the value of Acko to our customer by providing amazing customer support. -Work with the internal teams to provide a complete solution to the customer. -Analyse the trend of the customer feedback and highlight it to the concerned departments. -Identify and highlight the possible grievance cases to the concerned team and resolve them on priority. -Keep a track and record of every call transaction with the customer feedback. -Prepare and publish monthly data on calling efficiency and outcome. -Candidate should be comfortable working in rotational shifts including weekends -Comfortable working 6 days with 1 rotational week off. Qualifications Education * Medical degree-BDS/BHMS/BAMS/AYUSH/Paramedics, MBA in health care management, or a related field (preferred). Skills & Expertise: -A positive and outgoing attitude, with passion for customer interaction. -Excellent communication and interpersonal skills. He /She should be proficient in English, Hindi -Ability to work independently and take initiative. -Multitasker and Team Player. -Previous experience in customer handling in the insurance sector. -Minimum qualification: Graduation -Good with Microsoft office.

Responsibilities

The role involves managing customer communications throughout the health claims process to resolve queries and prevent escalations. The expert will also analyze customer feedback trends and track calling efficiency to improve service outcomes.