£26,000 – £30,000 + COMMISSION DOE + BENEFITS

Are you ready to kickstart your career in the fast-growing SaaS tech industry?
Our client, a high-growth SaaS business expanding by over 30% year on year, is looking for an enthusiastic Customer Hub Account Manager to join their thriving Customer Success team. This is a fantastic opportunity for recent graduates or early-career professionals who want to build their skills in account management, customer success, and SaaS sales.
With full training, mentoring, and career progression on offer, you’ll play an important role in supporting customers, solving problems, and ensuring every interaction adds real value.

WHAT YOU’LL BE DOING:

• Acting as the first point of contact for all customer queries (via phone, email, and live chat), delivering clear, professional, and friendly support.
• Resolving customer enquiries directly or working with technical colleagues to find solutions.
• Logging all customer interactions accurately in the CRM system.
• Spotting common issues and feeding back to help improve FAQs, documentation, and resources.
• Supporting customer engagement and retention by creating great experiences throughout their journey.
• Identifying opportunities for service improvements and (with training), introducing customers to additional features or service packages.