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Customer Hub Advisor - Brentwood KIA at Allen Ford

Brentwood, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

25396.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Pressure Management, IT Systems, Computer Literacy, Retail Experience

Industry

Retail Motor Vehicles

Description

Allen Motor Group are currently looking to employ a Customer Hub Advisor to join our Customer Relations Team at our KIA dealership in Brentwood. Booking in aftersales customers for all service departments across the group and providing a fantastic customer experience. This position is offered on a permanent full-time basis working Monday – Friday with 1 in 4 Saturday’s on a rota basis paid as overtime. A basic salary of £25,396 with an OTE of £28,396. Why Allen Motor Group? In addition to a highly attractive basic salary and commision we also offer a range of other benefits including: · 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service · Fantastic discounts on MOT’s, services and parts · Life assurance benefit, at no cost to yourself · £1,000 refer a friend scheme · Full training and support to develop and progress your career with Allen Motor Group Do I need experience? No! We relish applications from people looking to begin their career with us. The key attributes and skills we look for in candidates are: ü A strong background in customer service ü History of performing effectively under pressure ü Experience with IT systems and computer literate ü Previous working experience in a retail background would be highly advantageous Key Responsibilities and Duties Upon your completed 3 week training you will be expected to demonstrate the following skills and attributes: · Convert customer enquiries to bookings and assist customers with service booking queries · Ensuring all recorded information is accurate and stored correctly · Achieving set performance targets · Ensuring adherence to all GDPR guidelines · Working in collaboration with all service departments to guarantee the smoothest experience for our customers To be considered for this opportunity, please apply now

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Responsibilities

The Customer Hub Advisor will convert customer enquiries to bookings and assist with service booking queries. They will ensure accurate information is recorded and collaborate with service departments for a smooth customer experience.